FAQ
Quick answers, straight to the point.
How fast can I open a corporate account?+
About three minutes online plus a brief verification call. Your first shipment can usually move the same day.
Do you handle customs and HS-code classification?+
Yes — in-house brokerage as a registered RMCD bonded operator. We file electronically and advise on duty optimisation.
Are pricing tiers really posted up-front?+
Yes. Once your account is set up you see the rate card in the portal. No hidden fuel surcharges, no monthly surprises.
What modes do you cover?+
Land (FTL · LTL), ocean (FCL · LCL), air (express · deferred), warehousing, and project cargo — all on one contract.
Do you serve Singapore and Thailand?+
Daily SG runs and scheduled TH cross-border. Customs handled both sides. Indonesia and Vietnam available on request.
How does tracking work?+
Carrier-grade events appear in the portal in real time, plus optional API/webhook delivery and proof-of-delivery photos.
What happens if a shipment misses ETA?+
Our 24/7 dispatch desk owns the escalation. You get a named lead, root cause within an hour, and remediation options the same day.
Do you support FMCG and fast-fashion volumes?+
Yes — those are core verticals. We run dedicated AM/PM fleets and consolidated cross-border restock programs.